Karen Kee, MBA ’06

Karen Kee stands in her GEICO office.

UPDATE: After earning her MBA at Wesleyan in 2006, Kee transitioned from a customer service manager position at GEICO into the role of claims manager. Since 2010 she has served as the company’s director of centralized service. Kee’s career at GEICO is now in its third decade. 

Published in WESmag Spring 2009

Karen Kee is celebrating twenty years of service with Government Employees Insurance Company (GEICO), the third largest private passenger automobile insurer in the United States. During her tenure she mastered several positions within the underwriting department and now serves as the Regional Training & Customer Service Manager. In this role, she is managing a training supervisor, five service trainers, and transition support staff. She handles the initial training and mentoring of new associates transitioning to service agents. Additionally, Karen shares the responsibility of managing a staff of 570 service representatives who will handle over 5.5 million incoming calls this year.

As Karen rose through the management ranks at GEICO, she became interested in earning an MBA. “I chose to attend Wesleyan’s EMBA Program to improve my analytical skills and to broaden my knowledge in the business industry, which will make me more marketable for career opportunities within and outside of GEICO. As my management responsibilities increased, I realized I needed to enhance my business qualifications with an MBA. The convenience of Wesleyan’s Executive MBA weekend class schedule was a plus and it allowed me to balance both my professional and family responsibilities.”

Karen’s employer sponsored a portion of her tuition because executives at GEICO have great appreciation for those who invest in an advanced degree as a catalyst to realizing their own potential. Companies like GEICO recognize that by sponsoring and supporting top performers they gain versatile, loyal, committed leaders who are equipped to contribute to the organization’s overall performance.

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